1. Shipping Destinations
We currently ship to all Australian states and territories:
✅ New South Wales
✅ Victoria
✅ Queensland
✅ South Australia
✅ Western Australia
✅ Tasmania
✅ Northern Territory
✅ Australian Capital Territory
International shipping not currently available.
2. Processing Time
- Orders placed before 2 PM AEST (Monday-Friday) are processed same-day.
- Weekend/public holiday orders ship next business day.
- Allow 24-48 hours for order verification and fraud screening.
3. Shipping Methods & Timeframes
| Service | Delivery Timeframe | Price |
|---|---|---|
| Standard Shipping | 3-7 business days | FREE for orders >AUD $100 |
| Express Shipping | 1-3 business days | AUD $12.90 (all orders) |
| Regional/Rural | 5-10 business days | AUD 100) |
Note: Timeframes exclude processing time. Remote areas (e.g., NT outback) may experience delays.
4. Shipping Carriers
We partner with trusted Australian carriers:
- Metro Areas: Australia Post, CouriersPlease
- Regional/Rural: Australia Post Road Freight
- Express Orders: Toll Priority
5. Order Tracking
- Tracking numbers emailed within 24 hours of dispatch
- Monitor your package via:
📱 Carrier’s website using provided tracking ID
📧 Our automated tracking portal at track.blossomoz.com
6. Delivery Issues
| Problem | Solution |
|---|---|
| Failed Delivery | Carrier will leave collection card; retrieve from local depot within 5 days |
| Incorrect Address | Contact us immediately at [email protected] (before dispatch) |
| Lost Package | Report after 10 business days (metro) / 15 days (regional) for investigation |
| Damaged Parcel | Refuse delivery + contact us with photos within 48 hours |
7. Shipping Restrictions
- PO Boxes: Accepted (standard shipping only)
- Business Addresses: Recommended for faster daytime delivery
- Remote Communities: Additional surcharges may apply (contact us before ordering)
8. Special Circumstances
- Backorders: Notify customer within 24 hours with ETA
- Weather Delays: Proactive email updates during bushfire/flood seasons
- Peak Periods: Extended processing during Christmas/EOFY (announced via website banner)
9. Contact Us
For shipping inquiries:
- 📧 [email protected] (24-hour response)