Refund and Returns Policy

1. Australian Consumer Law Guarantees​​

Under the Australian Consumer Law (ACL), you are entitled to:
✅ ​​Repair, replacement, or refund​​ for major failures
✅ ​​Compensation​​ for any reasonably foreseeable loss
✅ ​​Free remedy​​ for goods not fit for purpose or matching description

​​2. Change of Mind Returns​​

We accept returns within ​​30 days​​ of delivery if:

• Item is ​​unused and unopened​​ in original packaging
• Proof of purchase provided (order number/receipt)
• ​​Return shipping costs​​ are covered by the customer
• Refund issued via original payment method within ​​7 business days​​ of receiving the item

Note: Change of mind returns do not apply to:
• Gift cards
• Items damaged after delivery

​​3. Faulty/Damaged Product Returns​​

If your diffuser arrives damaged or defective:

1. ​​Contact us​​ within 14 days: [email protected] with:
   • Order number
   • Photos/video of issue
   • Proof of damage during transit (if applicable)
2. We’ll provide a ​​free return label​​
3. Choose:
   🔄 ​​Replacement​​ (same model, subject to stock)
   💳 ​​Full refund​​ (including original shipping)
   🔧 ​​Repair​​ (under warranty)

​​4. Warranty Claims​​

All diffusers include a ​​12-month warranty​​ covering:

• Electrical failures
• Manufacturing defects
• Non-functional components

Excludes:
• Water/mineral damage from improper use
• Physical damage (drops, impacts)
• Use of non-approved essential oils causing clogs

​​5. Return Process​​

​​Step 1​​: Email [email protected] with:

• Order number
• Product name
• Reason for return + evidence (photos for damage)
  ​​Step 2​​: We’ll respond within ​​24 business hours​​ with instructions
  ​​Step 3​​: Ship to:
  [Your Australian Return Address]
  Note: Include original packaging and accessories

​​6. Refund Timeline​​

​​7. Non-Returnable Situations​​

We cannot accept returns for:
⚠️ Diffusers with water damage or mineral buildup
⚠️ Units showing physical abuse (cracks, burns)
⚠️ Items purchased from third-party retailers

​​8. Contact Us​​

For return inquiries:

• 📧 [email protected] (fastest response)